TAILORED SOLUTIONS FOR SOCIAL LANDLORDS
Corporate and Governance
With strict regulations and compliance, effective and strong corporate governance is crucial in a housing association in order to meet these standards. All housing associations must comply with frameworks set by their industry body. CPL Software will provide the relevant infrastructure needed to achieve this.
+ Deliver higher levels of governance with improved automated processes
+ Easy to use, specialist software for property factoring and block management
+ Achieve organisational efficiencies to comply with rules, regulations and industry standards
+ Traffic light system to help track and trace SLA’s
Customer Service
Most Social Landlords will have a customer service commitment that they must adhere to. These will generally take the format of what standards customers can expect when they interact with employees in the organisation. Your new software will help facilitate customer facing and customer focussed staff to achieve or exceed expectations by following standardised procedures and processes.
+ Preparation of rental reviews
+ Effective maintenance and provision of service contracts
+ Smoother payments with an online payment service and branded app
+ 24/7 communication
+ Improved cashflow
+ Paperless billing saves postage
+ Future focused social organisation
Repairs and Maintenance
Ensuring your tenants and customer’s are safe and secure is an essential part of being a social landlord. Responding to repair and maintenance requests in a timely and efficient manner will help you to provide an exceptional level of service.
+ Liaise with contractors and clients efficiently and easily
+ Provide 24/7 communication with portal and app
+ Send and receive invoices automatically
+ Fully integrated contractor and repairs and maintenance management
Finance and Accounts
Manage all finances coming in and out of the organisation at the touch of a button. Improve your governance and management information and automate manual processes to save time and money.
This part of the system deals with all of your accounting including budgeting, credit control, purchase ledger and financial accounts.
+ Preparation of service charge budgets and financial forecasts
+ Automated Service Charge billing and reminders
+ Preparation of year-end accounts and returns
+ Automated year end statements
+ Full accounting service and liaison with Auditors including Tax advice
+ View graphs to review performance throughout the year
+ Upload and send invoices
+ Credit control
+ Set reminders
+ Manage debtors
Health and Safety
Conduct routine health and safety inspections and produce reports online. No need to deal with soggy paperwork anymore. And your team will eliminate double input of work when returning from the field to the office.
+ Inspection app tailored to specific report requirements
+ Sign and send emails to all relevant parties
+ Integrates with CPL to send reminders and notifications
+ Reduces risk
+ Improves business processes
+ No WiFi or 3G required
