Welcome to the first edition of the Properly Newsletter for 2022!
We’ve got a few bits and bobs to update you so, as we always say, grab your cuppa, your choice of biccie and take 5 for yourself.
If you have any questions or queries about anything you read, please do not hesitate to contact us
We’re available to chat from 9 am – 5 pm Monday to Friday.
And you can of course email us – Crawford, Karen-Ann, or any of the Support team.
We’ve got three great pieces of news to share with you all!
Ladies first, as we wish Karen-Ann congratulations on her promotion to Training and Implementation Manager. Karen-Ann has been a huge support to our clients and to the team and we wish her all the best in her new role. You won’t see any changes as Karen-Ann will continue to work with you all.
Next up, we have another promotion, this time it’s Crawford. Crawford has been elevated to the heady heights of a Directorship. Crawford’s official title is now Professional Services Director. Congrats!
A huge welcome to James McCafferty who is a new Developer based in our Glasgow office who will be focused on CPL exclusively. We are delighted to have him on board.
And last but by no means least, we’d like to welcome Andy Bishop, who will be joining us on the 21st February taking up the new position of Data Analyst.
Blockworx 1.0 landed in January and we are delighted that we have onboarded the first tranche of contractors who are now able to work with property factors with far more ease and efficiency!
But it doesn’t stop there!
Our team of developers have been working away to bring Blockworx 1.1 to you this month – the 21st of February!
- Email notifications when new items arrive or statues of existing items are updated (Jobs, Quotes, Invoices, similar to popup notifications on the app)
- Job Types – you will be able to see the type of job at a glance
- Notifications have been made configurable so users only get the ones they need
- New reminder emails when a Quote, Estimate or Job are outstanding
- New records will be highlighted on the Dashboard for easy referencing
- Further speed improvements
- Improved search facility
We’ve made a little video with Kev the Contractor and his giant phone to show you!
Press play and then click the square at the bottom right to view in full screen.
Blocktalk is a podcast about the property management industry, for the property management industry
Can you believe we’re almost 6 months in to the Blocktalk Podcast!
We started 2022 with our Health and Wellbeing series which we hope is useful for you. We had industry leaders from the worlds of physical and mental fitness, and we talked to Malcolm Perryman from the Institute of Residential Property Managers talking about mental health in the industry.
You can listen to Blocktalk on Spotify, iTunes and Google.
Not a fan of those platforms? No problem, we’ve uploaded Blocktalk episodes to our YouTube channel.
If you’d like to join the conversation, or have any suggestions for guests, please drop us a line to firstname.lastname@example.org
WEBINARS FOR 2022
A message from Karen-Ann…
Thanks to everyone who was able to join us in the 2021 Monthly Webinar Series. We’re aware that some of you have been asking about these webinars and whether we are planning to run a series in 2022. We are planning on this but have a couple of large new implementations to deliver at the start of this year which is keeping us pretty busy. This has meant that we were planning to start the 2022 series in the spring instead of at the start of the year. In the meantime, it would be really useful if we could ask you to let us know what sessions would be of most value to you and your colleagues. If you could fill in our short survey to let us know your preferences then we’d be most grateful.
SUPPORTING YOU BETTER
New Escalation Procedure
As our new Professional Services Director, Crawford will be getting more involved in any support tickets, or complaints that you may have that need to be escalated.
It is of course our aim that all tickets and queries are resolved at the first point of contact. However, we recognise that there may be times when a problem is more complex, or need to be dealt with more quickly.
In these instances, which we will strive to keep to a minimum, Crawford will be the point of contact for you and for our Support Team.
We hope this helps to resolve queries swiftly.
Tell Us How We’re Doing?
We want you to tell us how we are doing. When we send you the notification to let you know the ticket has been closed, we will ask you to complete a one question feedback survey to tell us how we did!
We would really appreciate it if you could take two minutes to complete this for us.
For every response, we are donating £1 to MIND, the mental health charity.
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That’s it from us folks! Thanks for getting to the end and if there’s anything you’ve read that’s peaked your interest, we’re here to chat or drop us an email.
We look forward to catching up with you soon!