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We’ve Reached Our 10 Year Milestone In Business…in Lockdown

We’ve reached our 10 Year Milestone in Business…in Lockdown

We can’t believe it’s been 10 year’s since we started the business. Time flies!

Thank you to all of our clients who have been with us from the start or joined us along the way.

Here’s our press release to celebrate this milestone…

Anyone who has started a business will appreciate the significance of a 10th birthday. It’s something to be celebrated – an achievement that has taken blood, sweat and tears to reach. But when that particular milestone hits at the same time as a Global Pandemic, what should a business do? Should it celebrate? Does anyone in the business even feel like celebrating?

This is the dilemma the team at Glasgow based CPL Software is facing now. The property factoring and block management software business was formed in 2010 when a lockdown wouldn’t have entered anyone’s mind. Founded by Brian Welsh following a management buyout, the milestone of 10 years in business has come around whilst working at home facing one of the biggest shared challenges of our lifetime. Luckily, the team have so far been able to navigate the strangeness and continue to provide the same level of service their clients are used to.

Roots in Property Factoring

CPL Software provides software solutions for Property Factors across Scotland. With a Head Office in Glasgow’s West End and its software development team in Southampton, the business has built a reputation as the number one choice for forward thinking property factoring firms. The software manages over 300,000 properties via their strong client base, a figure that has grown from 20,000 in the first year. Property factoring has had a huge transformation in digitisation and automation across the last decade with CPL Software being at the heart of this change.

“The property factoring industry is complex. Businesses must carefully manage the needs of homeowners whilst working with contractors on a daily basis. This web of communication needs smooth processes and procedures in place in order to be efficient and add value whilst complying with the regulations. We have developed our software over the last 10 years to help each of our clients be the best they can be. We work with clients to offer unique solutions and these have often led to the development of other industry leading solutions.” Says Crawford Burns, Commercial Manager, who joined the business in 2018.

10 Year Growth

Over the last 10 years, the team has grown from three in 2010 to fifteen today. Brian’s level of commitment to growing the business was put into action in 2018, with the appointment of Will McIlmoyle as Technical Director. Having been with the business since 2010, Will was the natural choice to step into this important position in shaping CPL Software’s future strategy.

The CPL Software team continues to contribute to Scotland’s technology sector with the development of two apps – sister company, INSPCT, a bespoke reporting app for Property Factors and Block Managers. And the newest kid on the block, Blockworx – an app that provides Property Factors and Block Managers with an easy way to communicate with their Contractors. The launch of Blockworx coincides with the tenth anniversary milestone. Crawford comments, “With Blockworx launching at the same time as the pandemic hit, we’ve adjusted our launch plans. We understand Property Factors and Block Managers will be facing challenges now and in the future and we believe technology can be used to help businesses work better and smarter. To support the industry whilst the country comes out of lockdown we will be waiving charges for both platforms for a period of time.”

Expanding Expertise to Partners in England, Wales and NI

As the team at CPL Software pushes through the current situation, Brian remains positive about the next ten years. “We will continue to focus on furthering efficiencies for our clients and providing more electronic communication to close the circle on comms throughout the factoring and block management space. We look ahead to sharing our expertise with partners in England, Northern Ireland and Wales.

Crawford, is also looking forward to the future, “Getting through the pandemic has been a challenge for me and the team but we have learned a lot. This is still an exciting time for us all and we are looking forward to growing the business over the next 10 years and beyond.”

The CPL Software milestone is a good news story for Scottish businesses. And the team have also managed to take some positives from the experience as lockdown, ironically, has brought the team closer together, at a distance, online with weekly debriefs. So whilst the team aren’t able to celebrate the ten year milestone in the normal way, Brian, Will and Crawford are all hopeful that a 10 year party will still happen in 2020.

You can follow CPL Software on LinkedIn or contact us to discuss solutions for your business.

 

SPECIALIST SOLUTIONS FOR PROPERTY FACTORS

Management and Financial

Pointing at post it notes

Board and Management Information

Directors and Management will have full and easy access to relevant and necessary business information online. Reduce business risk by improving processes and procedures for everyone in the team.

+ Trackability and traceability of all inbound documents and communications
+ Achieve SLA’s with a traffic light system to track progress on tasks
+ Granular Management Information based on a tree structure
+ Identify any potential breaches of SLA’s and take proactive steps to resolve
+ Implement fully automated processes to reduce costs, save time and improve business efficiencies

Man reading newspaper

Accounts and Financial Management

Manage all finances going in and out of the business at the touch of a button. Improve your management data and automate manual processes to save you and your business time and money.

+ Works for actual or budget basis
+ Preparation of budgets and financial forecasts
+ Automated billing and reminders
+ Preparation of year end accounts and returns and automated year end statements
+ Track and trace all inbound documents and invoices to meet SLA’s
+ Produce and view graphs
+ Upload and send invoices
+ Automate and manage Credit control and Purchase Ledger
+ Set daily, weekly or monthly reminders
+ Manage debtors

Person on laptop

Compliance and Regulatory

Avoid FTT’s, meet rules and legislation and ensure you never miss a deadline. With dedicated software for Scottish Property Factors, you can manage all of your legal requirements automatically, without having to stress or worry about it.

+ Reminders direct to your desktop
+ Peace of mind that you will never miss a deadline
+ Stress free way to manage your legal obligations
+ Liaise with suppliers and clients automatically

Client Services

Edinburgh tenements

Property Factoring

View your entire portfolio online in one place with all communications centralised and visible to those who need it, when they need it.

+ Daily management of all property factoring tasks
+ Streamlined processes
+ Smoother communication with clients, contractors and suppliers
+ Visibility of portfolios – great when team members are on holiday
+ Easy apportionment of charges
+ Reminders, appointments and To Do lists in one place

Women on laptop

Customer Care

Manage your client communications with ease allowing you to be more responsive, timely and to meet service level standards. Meet their growing digital expectations with your own branded portals and apps.

+ Smoother payments with a branded online portal and app
+ 24/7 communication
+  Full transparency of documents online with traffic light system to ensure SLA’s are met
+ Improved cashflow
+ Paperless billing saves postage
+ Future focused business and brand

Person holding phone

Payment Portals and App

Make it easy for your clients to pay bills and statements with your own branded client portal and app. The portal and app integrates with your software and automates the entire process giving you complete transparency and streamlining of billings, payments and reminders.

+ Improved cashflow
+ Automate bills and reminders
+ Reduce your carbon footprint with paperless billing
+ Easier way to pay
+ Integrated solution with your software
+ Future proof your business
+ Exceed your client expectations

People at a desk

Insurance and Claims

Automate your insurance bills and statements replacing a manual process with a streamlined solution.

+ Communicate easily with clients
+ Automate insurance billing
+ Peace of mind for you and your clients

Property Maintenance

Drill

Repairs and Maintenance Made Easy with Blockworx

Automate your repairs and maintenance processes and go digital with Blockworx – the easy way for contractors and Property Factors to work together.

This ‘full circle’ approach to managing this often complex and time consuming task makes the entire process smooth and seamless. From requesting quotes through to final invoices, the entire process will be brought online in one place.

+ Send and receive tenders automatically
+ Distribute quotes, organize voting and instruct work as a joined up process without manual intervention
+ Liaise with contractors and clients efficiently and easily
+ Provide 24/7 communication with portal and app
+ Send and receive invoices automatically
+ Fully integrated contractor and repairs and maintenance management

Man holding tablet

Health & Safety

Conduct your routine health and safety inspections and produce reports online. No need to deal with soggy paperwork and eliminate double input of work when returning from the field to the office.

+ Inspection app tailored to specific report requirements
+ Sign and send emails to all relevant parties
+ Integrates with CPL to send reminders and notifications
+ Reduces risks – insurance, health and safety and business
+ Improves business processes
+ No WiFi or 4G/5G required

Glasgow view

Site Visits and Inspections

Conduct property inspections and surveys quickly and easily with our easy to use app. Create your own bespoke reports that you can send to recipients instantly.

+ Upload photos instantly
+ No more soggy paper and pens
+ Improved efficiencies and time savings
+ Transparency of information
+ Email to all relevant parties as soon as the report is generated
+ No WiFi or 4G/5G required

Sustainability

Buildings green trees

Sustainability

As businesses, being conscious of our impact on our environment is a necessity. And clients and the general public are becoming more aware of what businesses are doing to reduce their carbon footprint. We can help you implement sustainable changes that will positively impact your business, your clients and our planet.

+ Paperlight office with electronic filing and document management
+ Introduce paperless billing
+ Implement and manage initiatives across your portfolio
+ Cost savings with less postage, less paper, less statationery and less time

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DEDICATED SOFTWARE SOLUTIONS FOR BLOCK MANAGERS

Management and Financial

Pointing at post it notes

Board and Management Information

Directors and Management will have full and easy access to relevant and necessary business information online. Reduce business risk by improving processes and procedures for everyone in the team.

+ Trackability and traceability of all inbound documents and communications
+ Achieve SLA’s with a traffic light system to track progress on tasks
+ Granular Management Information based on a tree structure
+ Identify any potential breaches of SLA’s and take proactive steps to resolve
+ Implement fully automated processes to reduce costs, save time and improve business efficiencies

Man reading newspaper

Accounts and Financial Management

Manage all finances going in and out of the business at the touch of a button. Improve your management data and automate manual processes to save time and money.

+ Preparation of service charge budgets and financial forecasts
+ Automated service charge billing and reminders
+ Preparation of year end accounts and returns and automated year end statements
+ Track and trace all inbound documents and invoices to meet SLA’s
+ Full accounting service and liaison with Auditors including Tax advice
+ Produce and view graphs
+ Upload and send invoices
+ Automate and manage Credit control and Purchase Ledger
+ Set daily, weekly or monthly reminders
+ Manage debtors

Person on laptop

Compliance and Regulatory 

Avoid FTT’s, meet rules and legislation and ensure you never miss a deadline. With dedicated software for English Block Managers, you can manage all of your legal requirements automatically, without having to stress or worry about it.

+ Reminders direct to your desktop
+ Peace of mind that you will never miss a deadline
+ Stress free way to manage your legal obligations
+ Liaise with suppliers and clients automatically

Client Services

Office

Block Management

Each and every block manager in your firm will be able to view all of their properties online in one place with communications centralised and visible to all who need them. By automating the admin, your Block Management team will find they have more time to spend working on delivering an even better service for your clients and adding further value to the business.

+ Daily management of all block management tasks
+ Centralised data and information accessible to all who need it
+ Streamlined processes
+ Smoother communication with clients, contractors and suppliers
+ Visibility of portfolios – great when team members are on holiday
+ Easy apportionment of charges
+ Reminders, appointments and To Do lists in one place

Women on laptop

Customer Care

Manage your client communications with ease allowing you to be more responsive, timely and to meet service level standards. Meet their growing digital expectations with your own branded portals and apps.

+ Smoother payments with a branded online portal and app
+ 24/7 communication
+ Full transparency of inbound documents with efficient traffic light system to ensure SLA’s are achieved
+ Improved cashflow
+ Paperless billing saves postage
+ Future focused business and brand

Person holding phone

Payment Portals and App

Make it easy for your clients to pay bills and statements with your own branded client portal and app. The portal and app integrates with your software and automates the entire process giving you complete transparency and streamlining of billings, payments and reminders.

+ Improved cashflow
+ Automate bills and reminders
+ Reduce your carbon footprint with paperless billing
+ Easier way to pay
+ Integrated solution with your software
+ Future proof your business
+ Exceed your client expectations

Lift buttons

Service Management

For Block Managers who need to manage services within your portfolio, our software will help manage this often complex task. Whether it’s concierge facilities, fire safety, lifts or gym facilities, CPL’s software will ensure you stay ahead of deadlines. You can utilise information and data to predict future trends and take relevant action to reduce risk.

+ Set and receive reminders
+ Liaise with suppliers automatically
+ Automatically communicate visits, works or predicted repairs to clients efficiently by email or automated mailing
+ Instruct repairs and maintenance proactively by using data to predict future trends
+ Track, trace and achieve SLA’s with easy to use traffic light system

People at a desk

Insurance and Claims

Automate your insurance bills and statements replacing a manual process with a streamlined solution.

+ Communicate easily with clients
+ Automate insurance billing
+ Peace of mind for you and your clients

Property Maintenance

Drill

Repairs and Maintenance Made Easy with Blockworx

Automate your repairs and maintenance processes and go digital with Blockworx – the easy way for contractors and Block Managers to work together.

This ‘full circle’ approach to managing this often complex and time consuming task makes the entire process smooth and seamless. From requesting quotes through to final invoices, the entire process will be brought online in one place.

+ Send and receive tenders automatically
+ Distribute quotes, organize voting and instruct work as a joined up process without manual intervention
+ Liaise with contractors and clients efficiently and easily
+ Provide 24/7 communication with portal and app
+ Send and receive invoices automatically
+ Fully integrated contractor and repairs and maintenance management

Man holding tablet

Health and Safety

Conduct your routine health and safety inspections and produce reports online. No need to deal with soggy paperwork and eliminate double input of work when returning from the field to the office.

+ Inspection app tailored to specific report requirements
+ Sign and send emails to all relevant parties
+ Integrates with CPL to send reminders and notifications
+ Reduces risks – insurance, health and safety and business
+ Improves business processes
+ No WiFi or 4G/5G required

Top of buildings

Site Visits/Statutory Testing/Building Surveying

Conduct property inspections and surveys quickly and easily with our easy to use app. Create your own bespoke reports that you can send to recipients instantly.

+ Upload photos instantly
+ No more soggy paper and pens
+ Improved efficiencies and time savings
+ Transparency of information
+ Email to all relevant parties as soon as the report is generated
+ No WiFi or 4G/5G required

Sustainability

Buildings green trees

Sustainability 

If your business is moving towards being more sustainable, we can help you. Reduce paper in your office, encourage your clients to choose paperless billing and implement initiatives throughout your property portfolio with an online solution.

+ Paperlight office with electronic filing and document management
+ Introduce paperless billing
+ Implement and manage initiatives across your portfolio
+ Cost savings with less postage, less paper, less statationery and less time

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TAILORED SOLUTIONS FOR SOCIAL LANDLORDS

People at a desk

Corporate and Governance

With strict regulations and compliance, effective and strong corporate governance is crucial in a housing association in order to meet these standards. All housing associations must comply with frameworks set by their industry body. CPL Software will provide the relevant infrastructure needed to achieve this.

+ Deliver higher levels of governance with improved automated processes
+ Easy to use, specialist software for property factoring and block management
+ Achieve organisational efficiencies to comply with rules, regulations and industry standards
+ Traffic light system to help track and trace SLA’s

Women on laptop

Customer Service

Most Social Landlords will have a customer service commitment that they must adhere to. These will generally take the format of what standards customers can expect when they interact with employees in the organisation. Your new software will  help facilitate customer facing and customer focussed staff to achieve or exceed expectations by  following standardised procedures and processes.

+ Preparation of rental reviews
+ Effective maintenance and provision of service contracts
+ Smoother payments with an online payment service and branded app
+ 24/7 communication
+ Improved cashflow
+ Paperless billing saves postage
+ Future focused social organisation

Drill

Repairs and Maintenance

Ensuring your tenants and customer’s are safe and secure is an essential part of being a social landlord. Responding to repair and maintenance requests in a timely and efficient manner will help you to provide an exceptional level of service.

+ Liaise with contractors and clients efficiently and easily
+ Provide 24/7 communication with portal and app
+ Send and receive invoices automatically
+ Fully integrated contractor and repairs and maintenance management

Pointing at post it notes

Finance and Accounts

Manage all finances coming in and out of the organisation at the touch of a button. Improve your governance and management information and automate manual processes to save time and money.

This part of the system deals with all of your accounting including budgeting, credit control, purchase ledger and financial accounts.

+ Preparation of service charge budgets and financial forecasts
+ Automated Service Charge billing and reminders
+ Preparation of year-end accounts and returns
+ Automated year end statements
+ Full accounting service and liaison with Auditors including Tax advice
+ View graphs to review performance throughout the year
+ Upload and send invoices
+ Credit control
+ Set reminders
+ Manage debtors

Man holding tablet

Health and Safety

Conduct routine health and safety inspections and produce reports online. No need to deal with soggy paperwork anymore. And your team will eliminate double input of work when returning from the field to the office.

+ Inspection app tailored to specific report requirements
+ Sign and send emails to all relevant parties
+ Integrates with CPL to send reminders and notifications
+ Reduces risk
+ Improves business processes
+ No WiFi or 3G required

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BLOCKWORX FOR CONTRACTORS

Person holding phone

Visibility for Your Business with Blockworx from CPL Software

If you’re a contractor who currently works with Property Factors or Block Managers, Blockworx from CPL Software will automate your repairs and maintenance contracts and communications.

  • View hundreds of jobs posted by Property Factors and Block Managers instantly and easily, expanding your geographic reach and giving you more opportunities;
  • Submit estimates for every job you want to quote for at the click of a button;
  • Receive responses and communicate with Property Factors and Block Managers in one place making it easy to track progress;
  • Accept jobs and move the process forwards using Blockworx;
  • Keep Property Factors and Block Managers informed of progress – upload photographs or advise of delays or complications;
  • At the end of the job, you can seamlessly submit your invoices for payment and stay on top of when payments are received;
  • Sign up easily on the Blockworx website – coming soon. Or speak to the Property Factors or Block Managers you work with.

Not yet working with Property Factors or Block Managers?

If you are a repairs and maintenance contractor who doesn’t yet work with a Property Factor or Block Manager you can still sign up to Blockworx. Send us an email to find out more.

+ Send quotations and estimates easily and directly
+ Manage all your invoices online
+ Upload photos of your work to get paid quicker
+ Apportion payment schedules from deposit to final payment
+ Monitor work flows so you can raise invoices on time
+ View account information on your dashboard to manage

Tools on a table

Time Savings with Blockworx

Being able to communicate easily with Property Factors and Block Managers will make the process of running your business smoother and more efficient. Blockworx will save you time and effort with automated, online two way communication.

With Blockworx you will benefit from

+ Communications with Property Factors and Block Managers in one place
+ Stay on top of and track progress of tenders and invoice payments
+ View and submit tender quotes quickly and easily

If you would like to know more about how Blockworx will benefit your business, please drop us an email today.

Contactless payment

Faster Payments with Blockworx

Keeping cash flowing through your business is crucial for it’s survival. As your communications and workflows are managed by the Blockworx platform, payments should be made quicker and easier.

With Blockworx you will gain

+ Full visibility of outstanding invoices
+ Direct communication with Property Factors and Block Mangers if invoices are due or overdue
+ Automatic reminders when invoice payments are due

If you would like to know more about how Blockworx will benefit your business, please drop us an email today.

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