Property factoring and customer service in housing associations Customer care charters are commonplace in housing associations, showing customers what commitments the organisation has made and how it will interact and work with their customers. Within those charters there are…
Housing Associations and Digital Transformation – What Is Your Strategy? The switch to digital and automated processes is nothing new for housing associations. A look back at the SFHA’s Digital Checkup website and we can read through blogs from…
Housing Associations – Get What You Need to Make Finance & Billing Easier We can’t say it often enough, so we’re going to say it again, we know that Housing Management Systems aren’t doing what’s needed for the property factoring…
Does Your Housing Management Software Do Property Factoring? We've put together a list of five essential jobs property factoring software could be helping you with in 2023. Do you remember when mobile phones would make phone calls and send…
We Need to Talk About Apportionments in Housing Associations The CPL Software team work with a number of housing associations to help them deliver a high standard of property factoring services using dedicated software for the specific functions of this…
Is Your Housing Management Software Doing Your Property Factoring? We've put together a list of five essential jobs property factoring software could be helping you with, in 2023. Do you remember when mobile phones would make phone calls and send…
Training in 2023 for Property Factors and Managers - It's the start of a new year, and many of us will be thinking about how to build on our professional development. Many will be looking at professional development and training,…
When we think of transforming how we do business, we might often think about huge undertakings that are costly and disruptive. However, transforming business processes needn’t be something that’s drastic or requires a massive amount of time, money or energy.…
Owners’ Associations: A Simple Guide to Setting One Up When a block of flats, apartments – homes - are allowed to deteriorate, it will have a detrimental effect on everyone who lives there. The formation of an owners’ association…
How Can Property Managers Encourage Setting Up Owners' Associations? For anyone who lives in a block of flats, whether it’s an old tenement, or a new build, organising an owners’ association should be at the top of the agenda…
