Client Story: Hacking & Paterson “Good afternoon. It’s a pleasure to be able to say to you, welcome to Channel Four.” Could you imagine only having three TV channels? Until Tuesday the 2nd of November 1982, when Channel 4 started airing, it…
Are you utilising digital technology to exceed your client expectations? According to Statista.com, “As of February 2018, 83 percent of mobile phone users used a smartphone, while only 17 percent of users did not. ” With a report from 2013 in Mobile Marketing showing…
Newton’s Property Management and CPL Client Story What does chalk and cheese have to do with Pizza on a Friday? And how can a property factoring business possibly contribute to positively affecting climate change? The beginining Newton’s Property Management started…
Change is never easy. However, more often than not, it’s necessary. Greek philosopher Heraclitus imparted his wisdom on us that the only constant in life is change. For many businesses who don’t change, the result is generally that they disappear…
‘A lavishly imagined dream’, the Emirates Palace hotel in Abu Dhabi is one of the world’s most luxurious hotels. Described on their website as ‘the definition of an unrivalled and Arabian fantasy” and costing £300 per night, already your expectations…
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Are your Property Factors or Block Managers trained to deal with First Tier Tribunals? In our first blog about First Tier Tribunals, we briefly covered training available in the industry. However, as it’s an important area of your business to…
Last week’s blog post discussed improving communications and implementing processes to remove the stresses relating to First Tier Tribunals (FTT’s) and Tribunals. These complaints take up time for a Property Factoring or Block Management company. However, effective management and monitoring…
CPL Software is hiring. Are you ready for a new challenge? We’re looking for a dynamic and enthusiastic Training and Implementation Specialist to join our small but perfectly formed team. You will be a good communicator who enjoys providing a…
In our last post we gave our Top Ten Tips for reducing the carbon footprint of your office. As Property Factors and Block Managers, could you give your clients tips to help them contribute positively to climate change? We’ve already…
Board and Management Information
Directors and Management will have full and easy access to relevant and necessary business information online. Reduce business risk by improving processes and procedures for everyone in the team.
+ Trackability and traceability of all inbound documents and communications
+ Achieve SLA’s with a traffic light system to track progress on tasks
+ Granular Management Information based on a tree structure
+ Identify any potential breaches of SLA’s and take proactive steps to resolve
+ Implement fully automated processes to reduce costs, save time and improve business efficiencies
Accounts and Financial Management
Manage all finances going in and out of the business at the touch of a button. Improve your management data and automate manual processes to save you and your business time and money.
+ Works for actual or budget basis
+ Preparation of budgets and financial forecasts
+ Automated billing and reminders
+ Preparation of year end accounts and returns and automated year end statements
+ Track and trace all inbound documents and invoices to meet SLA’s
+ Produce and view graphs
+ Upload and send invoices
+ Automate and manage Credit control and Purchase Ledger
+ Set daily, weekly or monthly reminders
+ Manage debtors
Compliance and Regulatory
Avoid FTT’s, meet rules and legislation and ensure you never miss a deadline. With dedicated software for Scottish Property Factors, you can manage all of your legal requirements automatically, without having to stress or worry about it.
+ Reminders direct to your desktop
+ Peace of mind that you will never miss a deadline
+ Stress free way to manage your legal obligations
+ Liaise with suppliers and clients automatically
Property Factoring
View your entire portfolio online in one place with all communications centralised and visible to those who need it, when they need it.
+ Daily management of all property factoring tasks
+ Streamlined processes
+ Smoother communication with clients, contractors and suppliers
+ Visibility of portfolios – great when team members are on holiday
+ Easy apportionment of charges
+ Reminders, appointments and To Do lists in one place
Customer Care
Manage your client communications with ease allowing you to be more responsive, timely and to meet service level standards. Meet their growing digital expectations with your own branded portals and apps.
+ Smoother payments with a branded online portal and app
+ 24/7 communication
+ Full transparency of documents online with traffic light system to ensure SLA’s are met
+ Improved cashflow
+ Paperless billing saves postage
+ Future focused business and brand
Payment Portals and App
Make it easy for your clients to pay bills and statements with your own branded client portal and app. The portal and app integrates with your software and automates the entire process giving you complete transparency and streamlining of billings, payments and reminders.
+ Improved cashflow
+ Automate bills and reminders
+ Reduce your carbon footprint with paperless billing
+ Easier way to pay
+ Integrated solution with your software
+ Future proof your business
+ Exceed your client expectations
Repairs and Maintenance
Manage all communication between Contractors and Clients with a fully integrated contractor, repairs and maintenance management system. This ‘full circle’ approach to managing this complex task makes the entire process smooth and seamless.
+ Send and receive tenders automatically
+ Distribute quotes, organize voting and instruct work as a joined up process without manual intervention
+ Liaise with contractors and clients efficiently and easily
+ Provide 24/7 communication with portal and app
+ Send and receive invoices automatically
+ Fully integrated contractor and repairs and maintenance management
Health & Safety
Conduct your routine health and safety inspections and produce reports online. No need to deal with soggy paperwork and eliminate double input of work when returning from the field to the office.
+ Inspection app tailored to specific report requirements
+ Sign and send emails to all relevant parties
+ Integrates with CPL to send reminders and notifications
+ Reduces risks – insurance, health and safety and business
+ Improves business processes
+ No WiFi or 4G/5G required
Site Visits and Inspections
Conduct property inspections and surveys quickly and easily with our easy to use app. Create your own bespoke reports that you can send to recipients instantly.
+ Upload photos instantly
+ No more soggy paper and pens
+ Improved efficiencies and time savings
+ Transparency of information
+ Email to all relevant parties as soon as the report is generated
+ No WiFi or 4G/5G required
Sustainability
+ Paperlight office with electronic filing and document management
+ Introduce paperless billing
+ Implement and manage initiatives across your portfolio
+ Cost savings with less postage, less paper, less statationery and less time
+ Communicate easily with clients
+ Automate insurance billing
+ Peace of mind for you and your clients
Board and Management Information
Directors and Management will have full and easy access to relevant and necessary business information online. Reduce business risk by improving processes and procedures for everyone in the team.
+ Trackability and traceability of all inbound documents and communications
+ Achieve SLA’s with a traffic light system to track progress on tasks
+ Granular Management Information based on a tree structure
+ Identify any potential breaches of SLA’s and take proactive steps to resolve
+ Implement fully automated processes to reduce costs, save time and improve business efficiencies
Accounts and Financial Management
Manage all finances going in and out of the business at the touch of a button. Improve your management data and automate manual processes to save time and money.
+ Preparation of service charge budgets and financial forecasts
+ Automated service charge billing and reminders
+ Preparation of year end accounts and returns and automated year end statements
+ Track and trace all inbound documents and invoices to meet SLA’s
+ Full accounting service and liaison with Auditors including Tax advice
+ Produce and view graphs
+ Upload and send invoices
+ Automate and manage Credit control and Purchase Ledger
+ Set daily, weekly or monthly reminders
+ Manage debtors
Compliance and Regulatory
Avoid FTT’s, meet rules and legislation and ensure you never miss a deadline. With dedicated software for English Block Managers, you can manage all of your legal requirements automatically, without having to stress or worry about it.
+ Reminders direct to your desktop
+ Peace of mind that you will never miss a deadline
+ Stress free way to manage your legal obligations
+ Liaise with suppliers and clients automatically
Block Management
Each and every block manager in your firm will be able to view all of their properties online in one place with communications centralised and visible to all who need them. By automating the admin, your Block Management team will find they have more time to spend working on delivering an even better service for your clients and adding further value to the business.
+ Daily management of all block management tasks
+ Centralised data and information accessible to all who need it
+ Streamlined processes
+ Smoother communication with clients, contractors and suppliers
+ Visibility of portfolios – great when team members are on holiday
+ Easy apportionment of charges
+ Reminders, appointments and To Do lists in one place
Customer Care
Manage your client communications with ease allowing you to be more responsive, timely and to meet service level standards. Meet their growing digital expectations with your own branded portals and apps.
+ Smoother payments with a branded online portal and app
+ 24/7 communication
+ Full transparency of inbound documents with efficient traffic light system to ensure SLA’s are achieved
+ Improved cashflow
+ Paperless billing saves postage
+ Future focused business and brand
Payment Portals and App
Make it easy for your clients to pay bills and statements with your own branded client portal and app. The portal and app integrates with your software and automates the entire process giving you complete transparency and streamlining of billings, payments and reminders.
+ Improved cashflow
+ Automate bills and reminders
+ Reduce your carbon footprint with paperless billing
+ Easier way to pay
+ Integrated solution with your software
+ Future proof your business
+ Exceed your client expectations
Service Management
For Block Managers who need to manage services within your portfolio, our software will help manage this often complex task. Whether it’s concierge facilities, fire safety, lifts or gym facilities, CPL’s software will ensure you stay ahead of deadlines. You can utilise information and data to predict future trends and take relevant action to reduce risk.
+ Set and receive reminders
+ Liaise with suppliers automatically
+ Automatically communicate visits, works or predicted repairs to clients efficiently by email or automated mailing
+ Instruct repairs and maintenance proactively by using data to predict future trends
+ Track, trace and achieve SLA’s with easy to use traffic light system
Repairs and Maintenance
Manage all communication between Contractors and Clients with a fully integrated contractor, repairs and maintenance management system. This ‘full circle’ approach to managing this complex task makes the entire process smooth and seamless.
+ Send and receive tenders automatically
+ Distribute quotes, organize voting and instruct work as a joined up process without manual intervention
+ Liaise with contractors and clients efficiently and easily
+ Provide 24/7 communication with portal and app
+ Send and receive invoices automatically
+ Fully integrated contractor and repairs and maintenance management
Health and Safety
Conduct your routine health and safety inspections and produce reports online. No need to deal with soggy paperwork and eliminate double input of work when returning from the field to the office.
+ Inspection app tailored to specific report requirements
+ Sign and send emails to all relevant parties
+ Integrates with CPL to send reminders and notifications
+ Reduces risks – insurance, health and safety and business
+ Improves business processes
+ No WiFi or 4G/5G required
Site Visits/Statutory Testing/Building Surveying
Conduct property inspections and surveys quickly and easily with our easy to use app. Create your own bespoke reports that you can send to recipients instantly.
+ Upload photos instantly
+ No more soggy paper and pens
+ Improved efficiencies and time savings
+ Transparency of information
+ Email to all relevant parties as soon as the report is generated
+ No WiFi or 4G/5G required
Sustainability
If your business is moving towards being more sustainable, we can help you. Reduce paper in your office, encourage your clients to choose paperless billing and implement initiatives throughout your property portfolio with an online solution.
+ Paperlight office with electronic filing and document management
+ Introduce paperless billing
+ Implement and manage initiatives across your portfolio
+ Cost savings with less postage, less paper, less statationery and less time
Corporate and Governance
With strict regulations and compliance, effective and strong corporate governance is crucial in a housing association in order to meet these standards. All housing associations must comply with frameworks set by their industry body. CPL Software will provide the relevant infrastructure needed to achieve this.
+ Deliver higher levels of governance with improved automated processes
+ Easy to use, specialist software for property factoring and block management
+ Achieve organisational efficiencies to comply with rules, regulations and industry standards
+ Traffic light system to help track and trace SLA’s
Customer Service
Most Social Landlords will have a customer service commitment that they must adhere to. These will generally take the format of what standards customers can expect when they interact with employees in the organisation. Your new software will help facilitate customer facing and customer focussed staff to achieve or exceed expectations by following standardised procedures and processes.
+ Preparation of rental reviews
+ Effective maintenance and provision of service contracts
+ Smoother payments with an online payment service and branded app
+ 24/7 communication
+ Improved cashflow
+ Paperless billing saves postage
+ Future focused social organisation
Repairs and Maintenance
Ensuring your tenants and customer’s are safe and secure is an essential part of being a social landlord. Responding to repair and maintenance requests in a timely and efficient manner will help you to provide an exceptional level of service.
+ Liaise with contractors and clients efficiently and easily
+ Provide 24/7 communication with portal and app
+ Send and receive invoices automatically
+ Fully integrated contractor and repairs and maintenance management
Finance and Accounts
Manage all finances coming in and out of the organisation at the touch of a button. Improve your governance and management information and automate manual processes to save time and money.
This part of the system deals with all of your accounting including budgeting, credit control, purchase ledger and financial accounts.
+ Preparation of service charge budgets and financial forecasts
+ Automated Service Charge billing and reminders
+ Preparation of year-end accounts and returns
+ Automated year end statements
+ Full accounting service and liaison with Auditors including Tax advice
+ View graphs to review performance throughout the year
+ Upload and send invoices
+ Credit control
+ Set reminders
+ Manage debtors
Health and Safety
Conduct routine health and safety inspections and produce reports online. No need to deal with soggy paperwork anymore. And your team will eliminate double input of work when returning from the field to the office.
+ Inspection app tailored to specific report requirements
+ Sign and send emails to all relevant parties
+ Integrates with CPL to send reminders and notifications
+ Reduces risk
+ Improves business processes
+ No WiFi or 3G required
Visibility for Your Business
Gain instant access to a large network of property management firms. Your business will be visible on the dedicated app for this sought after income stream.
+ Send quotations and estimates easily and directly
+ Manage all your invoices online
+ Upload photos of your work to get paid quicker
+ Apportion payment schedules from deposit to final payment
+ Monitor work flows so you can raise invoices on time
+ View account information on your dashboard to manage
Time Savings
Being able to communicate easily with customers will make the process of running your business smoother and more efficient. Our Contractors app will save you time and effort with automated, online two way communication.
+ Communications with property management firms held in one place
+ Stay on top of progress of tenders and invoice payments
+ View and submit tender quotes quickly and easily
Faster Payments
Keeping cash flowing through your business is crucial for it’s survival. As your communications and workflows are managed by the app directly in tandem with your customers, payments will be made quicker and easier.
+ Full visibility of outstanding invoices
+ Direct communication with customers if invoices are due or overdue
+ Automatically set reminders when invoice payments are due